Swiss4Win Privacy Policy

Swiss4Win ("the Platform", "We", "Us", "Our") operates the online casino and sports betting platform accessible at https://swiss4win.cam. In providing our services to players across Malaysia — including users in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and beyond — we necessarily collect and process certain categories of personal data.

This Privacy Policy ("Policy") sets out, in clear and accessible terms, what personal data Swiss4Win collects from you, how and why that data is used, with whom it may be shared, how long it is retained, and what rights you hold in respect of your information. This Policy forms part of our broader legal framework alongside the Terms & Conditions.

By registering an Account or otherwise using the Swiss4Win platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein. If you do not agree with any aspect of this Policy, you should not use the platform.

The following defined terms are used throughout this Policy:

Swiss4Win collects Personal Data across several categories, depending on the nature of your interaction with the platform:

We do not intentionally collect Special Categories of Personal Data (such as racial or ethnic origin, health information, religious beliefs, or biometric data) except where strictly required for identity verification purposes and only to the extent mandated by applicable Know Your Customer regulations.

Swiss4Win collects Personal Data through the following means:

• Direct Submission: Data you voluntarily provide when registering an Account, completing your profile, submitting KYC documents, making deposits or withdrawals, or contacting customer support.
• Automated Technical Collection: Data collected automatically as you browse and interact with the platform, including via cookies, server logs, and analytics tools.
• Payment Service Providers: Transaction data returned by Malaysian payment processors, including FPX, DuitNow QR, and e-wallet operators such as Touch 'n Go, Boost, and GrabPay, as well as domestic banks — Maybank, CIMB, Public Bank, and Hong Leong Bank.
• Identity Verification Services: Data provided by third-party KYC and fraud detection platforms engaged to validate the identity and age of registered users.
• Publicly Available Sources: In limited circumstances and where necessary for compliance purposes, Swiss4Win may reference publicly available records to supplement information held on Account.

Swiss4Win processes your Personal Data only for clearly defined and legitimate purposes. The primary purposes for which data is used are set out below:

• Account Management: To create, maintain, and administer your Swiss4Win Account, including login authentication, account history, and preference management.
• Transaction Processing: To process deposits and withdrawals in MYR through your chosen payment method, record transaction history, and resolve payment disputes.
• Identity Verification & KYC Compliance: To verify your identity and age (21+ requirement) in accordance with applicable regulatory obligations and to prevent underage gambling.
• Anti-Money Laundering (AML) & Fraud Prevention: To monitor account activity for signs of suspicious behaviour, detect and investigate fraud, and fulfil AML reporting obligations where required by law.
• Customer Support: To investigate and respond to support queries, complaints, and disputes raised via live chat or email.
• Responsible Gambling: To administer player protection tools including deposit limits, session reminders, cooling-off periods, and self-exclusion requests, and to identify players who may be exhibiting signs of problem gambling.
• Platform Improvement: To analyse usage patterns, identify technical issues, test new features, and improve the overall performance and user experience of the platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and updates about new platform features — subject always to your communication preferences and applicable opt-out rights.
• Legal Compliance: To comply with applicable laws, court orders, regulatory requests, and lawful investigations by competent authorities.

Swiss4Win relies on one or more of the following legal bases when processing your Personal Data:

• Contractual Necessity: Processing required to perform the contract between you and Swiss4Win — principally, the Terms & Conditions you accepted at registration. This covers Account management, payment processing, and game access.
• Legal Obligation: Processing required to comply with applicable law, including KYC identity verification, AML monitoring, and regulatory reporting obligations.
• Legitimate Interests: Processing necessary for Swiss4Win's legitimate business interests — such as fraud prevention, security monitoring, platform analytics, and responsible gambling risk assessment — where those interests are not overridden by your fundamental rights.
• Consent: Where no other legal basis applies, Swiss4Win will seek your explicit consent before processing. This applies primarily to direct marketing communications. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

Swiss4Win does not sell, rent, or commercially trade your Personal Data to unaffiliated third parties. We may, however, share your data in the following limited and controlled circumstances:

• Payment Processors: Financial data is shared with the payment providers necessary to execute your transactions — including FPX operators, DuitNow QR systems, Touch 'n Go eWallet, Boost, GrabPay, and participating Malaysian banks (Maybank, CIMB, Public Bank, Hong Leong). These providers operate under their own data protection obligations.
• KYC & Identity Verification Providers: Identity documents and personal details are shared with contracted third-party KYC service providers solely for the purpose of verifying your identity and age. These providers are bound by strict confidentiality and data processing agreements.
• Game Software Providers: Certain usage data (game session identifiers, wager amounts) may be shared with third-party game developers and software studios whose games are hosted on the platform, solely for game-operation purposes.
• Fraud Prevention & Security Services: Aggregated or pseudonymised technical data may be shared with specialist fraud detection platforms to identify and prevent abusive or fraudulent account activity.
• Legal and Regulatory Authorities: Swiss4Win will disclose Personal Data to law enforcement agencies, regulatory bodies, or courts where required to do so by a valid legal obligation, court order, or regulatory instruction.
• Business Transfers: In the event of a merger, acquisition, or sale of business assets, your Personal Data may be transferred to a successor entity, subject to equivalent privacy protections being maintained.

Swiss4Win retains Personal Data for no longer than is necessary to fulfil the purposes for which it was collected, and in compliance with applicable legal retention obligations. The following general retention periods apply:

Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised. Where anonymisation is not technically feasible, data is pseudonymised to prevent re-identification.

Swiss4Win implements a comprehensive suite of technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, destruction, or disclosure:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the Swiss4Win platform is encrypted in transit using industry-standard SSL/TLS protocols.
• Encryption at Rest: Sensitive data stored on our servers — including KYC documents and financial records — is encrypted at rest using AES-256 encryption.
• Access Controls: Access to Personal Data is restricted on a strict need-to-know basis. Staff with authorised access are subject to binding confidentiality obligations.
• Penetration Testing: The platform undergoes regular security assessments and penetration testing by independent security specialists to identify and remediate vulnerabilities.
• Incident Response: Swiss4Win maintains documented data breach response procedures. In the event of a breach affecting your Personal Data, we will notify affected users in accordance with applicable data protection obligations.

Swiss4Win uses cookies and similar tracking technologies to enable core platform functionality, maintain session continuity, and gather analytics data to improve user experience. The categories of cookies we use are as follows:

You may manage cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies will impair your ability to use core platform features, including login and payment functions. Disabling other cookie categories will not affect your ability to access the platform.

You hold a number of rights in respect of your Personal Data held by Swiss4Win. These rights are exercisable by contacting our support team as described in Section 15 of this Policy. We will respond to valid requests within a reasonable period, typically within 30 calendar days.

Please note that certain rights are subject to limitations where Swiss4Win is required to retain data to comply with legal obligations — for example, AML record-keeping requirements that may prevent immediate erasure of financial transaction records.

Swiss4Win is strictly prohibited to persons under the age of 21 years. We do not knowingly collect Personal Data from individuals under 21. Age verification is a mandatory element of the Account registration and KYC process.

If Swiss4Win becomes aware that Personal Data has been collected from a person under 21 — whether through fraudulent registration or any other means — the Account will be immediately suspended, all associated Personal Data will be securely deleted or reported as required by law, and any deposits held in the Account will be subject to a compliance review.

Swiss4Win's operations and certain third-party service providers may be based in jurisdictions outside of Malaysia. Where your Personal Data is transferred to a country that does not provide an equivalent level of data protection as your home jurisdiction, Swiss4Win will implement appropriate safeguards to ensure that your data continues to receive an adequate level of protection.

Applicable safeguards may include, where relevant: standard contractual clauses, binding corporate rules, adequacy decisions, or other recognised transfer mechanisms. By using the Swiss4Win platform, you acknowledge that your Personal Data may be transferred and processed in jurisdictions outside Malaysia in accordance with the protections described in this Policy.

Swiss4Win reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, data processing practices, or platform functionality. When material changes are made, registered Account holders will be notified by email with reasonable advance notice before the changes take effect.

The revised Policy will display the updated effective date at the top of the page. Your continued use of the platform following the publication of a revised Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you may exercise your right to close your Account by contacting our support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data by Swiss4Win, please contact our Data Protection team through the following channels:

• Live Chat: Available 24/7 on the Swiss4Win platform. This is the fastest channel for urgent Account-related privacy matters.
• Email: [email protected] — Please mark your subject line with "Privacy Request" or "Data Rights" to ensure prompt routing to the appropriate team. We aim to acknowledge all privacy-related requests within 48 hours.

For questions regarding our approach to responsible gambling data — including self-exclusion records and responsible gambling tool settings — please additionally refer to our Responsible Gambling page. For questions about the broader legal framework governing your use of the platform, please review our Terms & Conditions.